Frequently Asked Questions

Everything you need to know about shopping at Midlothian Music USA™

How do you ensure instruments are safe during shipping?

Every instrument undergoes a professional inspection and setup before being double-boxed with premium padding to ensure it arrives in perfect playing condition.

What is your return policy for musical gear?

We offer a 14-day return window for most items. Products must be in original, brand-new condition with all packaging and documentation included.

Do you offer international shipping?

Yes, we ship select brands and products globally. Shipping rates and customs duties are calculated at checkout based on your specific location.

Are the products sold on your site brand new?

We carry both brand-new equipment from authorized manufacturers and select pre-owned vintage gear. Each product page clearly indicates the item's condition.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you get the gear you need now.

How can I track my order?

Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website for real-time updates.