Returns & Exchanges

At Midlothian Music USA, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for most items. If your gear doesn't meet your expectations, our team is dedicated to providing a hassle-free exchange or refund process.

1

Initiate Your Request

Contact our customer support team via email or phone within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully pack your item in its original factory packaging, including all manuals, cables, and accessories to ensure a full refund.

3

Ship the Item

Affix the provided return label to the outside of the box and drop it off at any authorized shipping carrier location.

4

Inspection and Refund

Once our technicians verify the item's condition at our warehouse, we will process your refund or exchange within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing